Terms and Conditions

1. About Damotiva and Our Products

Damotiva is a technology company based in the United Republic of Tanzania. In addition to damotiva.com, we own and operate several products, including:

• Damotiva (damotiva.com) — AI-powered multilingual content hosting and localisation: translation, video dubbing, podcasts and books.
• PesaKonnect (pesakonnect.com) — payment aggregation platform that processes payments for all Damotiva products.
• FlowSignal (flowsignal.xyz) — queue management system for businesses and institutions.
• VitalPoint (vitalpoint.io) — health report platform for families, clinics, dispensaries & hospitals.
• eMedicVerse (emedicverse.com) — connected health platform for pharmacies, dispensaries, laboratories and hospitals.

These Terms apply to all Damotiva products, including products launched after the date above. A product may have additional terms, pricing pages or policies ("Product Terms"). Where Product Terms conflict with these Terms, the Product Terms prevail for that product only.

2. Eligibility and Accounts

• You must be at least 18 years old, or have the consent of a parent or legal guardian, to use the Services.
• If you use the Services on behalf of a business or organisation, you confirm you have authority to bind it to these Terms.
• You must provide accurate, current and complete information when registering and keep it up to date.
• You are responsible for keeping your login credentials and API keys confidential and for all activity under your account. Notify us immediately of any unauthorised use.
• One account may be used across several Damotiva products where we make that available.

3. Payments and PesaKonnect

All payments for Damotiva and its products are processed through PesaKonnect, our payment aggregation platform. PesaKonnect works with licensed third-party payment providers to accept mobile money, bank cards and other payment methods.

• Prices are shown on each product's website or pricing page and, unless stated otherwise, are in Tanzanian Shillings (TZS) or the currency displayed at checkout.
• Some products require a one-time activation payment before the service is enabled, followed by recurring subscription payments (for example monthly or yearly).
• Subscriptions are billed in advance for each billing period. If a payment is not received by the due date, we may suspend or limit access until the outstanding amount is paid.
• You are responsible for any charges, fees or levies applied by your mobile network operator, bank or card issuer, and for applicable taxes unless included in the displayed price.
• A payment is only considered complete once PesaKonnect has received confirmation from the payment provider. Keep your transaction reference for any enquiry.
• Payment details you enter are handled by PesaKonnect and its payment providers. Damotiva products do not store your full card numbers or mobile money PINs. Never share your PIN with anyone, including our staff.
• We may change prices with reasonable prior notice. Changes take effect from the next billing period.

If you use PesaKonnect directly as a merchant (for example to collect payments in your own project with an API key), you must also comply with PesaKonnect's merchant requirements, including identity verification, and you are responsible for the goods or services you sell and for your relationship with your own customers.

4. Cancellations and Refunds

• You may cancel a subscription at any time. Cancellation takes effect at the end of the current billing period and you keep access until then.
• Activation payments and fees for periods already started are non-refundable, except where required by law or stated otherwise in Product Terms.
• If you were charged twice, charged the wrong amount, or paid but the service was not delivered due to our error, contact us within 14 days with your transaction reference. Verified errors will be refunded or credited.
• Approved refunds are returned to the original payment method where possible, and processing times depend on the payment provider.
• Chargebacks or payment reversals initiated without first contacting us may lead to suspension of the related account.

Full details are in our Refund Policy.

5. Acceptable Use

You agree not to:

• use the Services for any unlawful, fraudulent or deceptive purpose, including money laundering or financing of illegal activity;
• upload, translate, dub or distribute content you do not have the right to use, or content that is defamatory, obscene, hateful, or that infringes another person's rights;
• attempt to gain unauthorised access to the Services, other accounts, or our systems and networks;
• interfere with or disrupt the Services, including by introducing malware or placing excessive load on our infrastructure;
• copy, reverse engineer, resell or sublicense the Services except as expressly allowed by us in writing (for example under an approved reseller agreement);
• use automated means to scrape or harvest data from the Services without our permission;
• impersonate any person or misrepresent your affiliation with any person or organisation.

We may investigate and take action against any violation, including removing content and suspending or closing accounts.

6. Your Content

• You keep ownership of the content you upload, such as videos, audio, books, documents and text ("Your Content").
• You grant Damotiva a non-exclusive, worldwide, royalty-free licence to host, store, process, translate, transcribe, dub, display and deliver Your Content solely to provide and improve the Services you request.
• You confirm that you own Your Content or have all permissions needed for us to process it, including permission to translate or adapt it into other languages.
• Content that Damotiva publishes under a licence or permission agreement with its owner (for example translated books, audio or video) remains subject to that agreement and may not be copied or redistributed without permission.
• We may remove content that we reasonably believe breaches these Terms or the law, or following a valid copyright complaint.

7. AI-Generated Output

Some Services use artificial intelligence for translation, transcription, voice dubbing, subtitles and similar features. AI output may contain errors, omissions or inaccurate meaning. You are responsible for reviewing output before relying on or publishing it, particularly for legal, medical, religious, financial or other important material. We do not guarantee that any AI output is accurate, complete or fit for a particular purpose.

8. Intellectual Property

The Services, including software, design, logos, trademarks and documentation, are owned by Damotiva or its licensors and are protected by law. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services for their intended purpose. No other rights are granted.

9. Privacy and Data Protection

We collect and process personal data in accordance with applicable data protection law of the United Republic of Tanzania. We use your data to provide the Services, process payments, communicate with you, prevent fraud and meet legal obligations. Payment data is shared with PesaKonnect and its payment providers only as needed to complete transactions. Where a product lets you store data about your own customers or patients, you are responsible for having a lawful basis to collect it and we process it on your instructions. Please contact us to request access to, correction of or deletion of your personal data. See our Privacy Policy for full details.

10. Third-Party Services

The Services may rely on or link to third-party services such as payment providers, mobile network operators, messaging platforms and hosting providers. We are not responsible for third-party services, their availability or their terms, and your use of them may be subject to their own terms.

11. Availability and Changes to the Services

We work to keep the Services available but do not guarantee uninterrupted or error-free operation. We may perform maintenance, and we may add, change or discontinue features or products. If we discontinue a paid product, we will give reasonable notice and, where appropriate, a pro-rata refund for any prepaid unused period.

12. Disclaimers and Limitation of Liability

The Services are provided "as is" and "as available". To the fullest extent permitted by law, Damotiva disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

To the fullest extent permitted by law, Damotiva will not be liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, data or business opportunity. Our total liability for any claim relating to the Services is limited to the amount you paid to us for the affected product in the three (3) months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

13. Indemnity

You agree to indemnify and hold harmless Damotiva, its directors, employees and partners from claims, losses and expenses (including reasonable legal fees) arising from your breach of these Terms, Your Content, or your misuse of the Services.

14. Suspension and Termination

You may stop using the Services and close your account at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or if required by law. On termination, your right to use the Services ends. We may delete Your Content after a reasonable period following termination, so please export anything you need beforehand. Sections that by their nature should survive termination will survive.

15. Governing Law and Disputes

These Terms are governed by the laws of the United Republic of Tanzania. We encourage you to contact us first so we can try to resolve any dispute informally. If a dispute is not resolved within 30 days, it shall be submitted to the competent courts of the United Republic of Tanzania.

16. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date shows when they were last changed. For significant changes we will give notice through the Services or by email. Continuing to use the Services after changes take effect means you accept the updated Terms.

17. Contact Us

For questions about these Terms, payments or refunds, contact:

Damotiva Enterprises
Mbeya, Tanzania
Email: moto@damotiva.com
Phone / WhatsApp: +255 660 142 981
Website: damotiva.com